Shipping/Return Policy

Shipping and Returns

Shipment processing time

All orders are processed within 1-2 business days. 


Thank you for shopping with 2.0, LLC. All orders will be shipped within 1-2 business days after purchase. All orders will receive a tracking number via email.


Business hours are Monday-Friday 8am-6pm CST.


We are open on weekends.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

USPS Standard

3-5 business days

$3.00

USPS Express Shipping

1-2 business days

$5.00

Disclaimer: USPS is experiencing shipping delays due to COVID-19.


Please note that this time frame is an estimate not a guarantee.

Any inquiries regarding the exact location of your package should be made to the carrier directly. 

Customs, duties, and taxes

2.0, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost/Stolen or Damaged Packages:

If your package has been confirmed via USPS delivered and you did not receive it, you must file a claim with USPS as we are not responsible for lost or stolen packages.


Please follow up with USPS after you have submitted your claim, they will investigate to insure it was not accidentally delivered to the wrong address or etc. 


The only time that we will issue a store credit or resend lost/stolen packages is when tracking confirms that the package was lost during transit (minus shipping cost) and not for any packages that states DELIVERED in mailbox/porch/reception etc.


If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping cost) once it is confirmed that 2.0, LLC has received the product. 

Damages

2.0, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once your order has been processed and fulfilled. Should you have any issues with your order, incorrect products or missing products, please contact us via email.


Any other Questions: 

Send us an email! We are always here to help with any questions that you may have.

Please include your name and order number (if applicable) in your email and your questions or concerns in your email. 

*Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should we require more information or time for investigation of your inquiry, please allow 48 more business hours to review and respond.


For more information, email support at smoketwopoint0@gmail.com.